Refund Policy

Quaestio is operated by TechBoola Ltd ("we", "us", or "our"). We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase of an audit pack or subscription, you can request a full refund within 30 days of your order date — no questions asked.

This guarantee applies to one-off audit packs (Starter, Research and Enterprise) and to the first payment of a monthly subscription (Pro Researcher and Boutique / Team).

• ·Via Paddle: refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net and use the purchase lookup, or reply to your Paddle order receipt email, to request a refund.
• ·Via support: email support@quaestio.cloud from the address on your account, quoting your order date or Paddle order number, and we will arrange the refund for you.

Approved refunds are returned to your original payment method. Paddle handles the payment reversal; timings depend on your bank or card issuer.

You can cancel a subscription at any time from your Account page or through Paddle's subscription management portal. Cancellation stops future renewals; you keep access and any remaining audits until the end of the paid period.

Renewal payments after the first month are refundable at our discretion within 30 days of the renewal charge, for example where the renewed allowance has not been used. Contact support@quaestio.cloud and we will review it promptly.

• ·Audit packs: any unused audits from a refunded pack are removed from your balance.
• ·Subscriptions: a refunded subscription is cancelled and its remaining allowance ends.
• ·Free audits: your free sign-up audits are unaffected by any refund.

Nothing in this policy limits your statutory consumer rights, including those under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Where those rights give you more than this policy, they prevail.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own refund handling is described at paddle.com/legal/refund-policy.